Frequently Asked Questions

Threshold delivery is an exciting new level of delivery service that allows our customers to have more options for home delivery. With threshold delivery, furniture in its original packaging will be dropped off inside your doorway or garage. This delivery service does not include assembly, placement in the room of choice or disposal of all packaging materials.
Unfortunately Ashley Furniture’s protection plan does not cover that type of damage. You will be responsible for any damage that results from your assembly of the furniture.
If furniture does not fit through your doorway then it must be placed inside a secured garage. Drivers will not be allowed to leave furniture outside.
We will still deliver your furniture inside your doorway or garage.
We recommend that you have both a Phillips head and a flat head screwdriver or an electric drill with those bits. A hex key is provided in the hardware packages of boxes.

Online Customers:

You will need to call customer service to cancel your order. Once your order is cancelled you can place the new order and select Premium delivery.

 Homestore Customers:

You will need to come to the store or call to pay the difference first, as there will be a delivery fee difference from threshold to premium.